First West Credit Union Case Study

Defending Against Attrition

Visier enables First West Credit Union to improve new-hire performance and reduce turnover in key sales and service roles.

As the third-largest credit union in British Columbia, Canada, First West Credit Union holds nearly $11 billion in assets under administration and serves close to 250,000 members. Formed in 2010 via the merger of two British-Columbia-based credit unions, First West now operates 54 branches throughout the province under the local brands Envision Financial, Valley First, Enderby & District Financial, and Island Savings.

Read on to learn how First West Credit Union achieved:

  • Significant reduction in turnover 
  • Streamlined recruitment and workforce processes 
  • Enhanced insight into employee movement