The Changing Role of the CHRO

A Harvard Business Review Analytics Services Report

New research by Harvard Business Review Analytic Services has found a large gap between what companies want from the CHRO and the capabilities that are necessary to deliver it.

Harvard Business Review Analytic Services polled 362 executives, including CEOs and CHROs. Among the key findings:

  • Companies want HR to contribute strategically: 75% say the most important challenge for the CHRO is attracting, retaining, and developing talent.
  • Business leaders are split over HR’s role: Among respondents with non-HR titles, 39% say that executives at their company believe HR should mainly focus on aligning HR with business strategy. But 38% report their executive leaders still believe HR should mainly focus on its traditional role of managing benefits, compensation, and compliance.
  • Lack of analytical skills is holding HR back: 24% chose this as the biggest obstacle to using data to make effective strategy decisions.

For additional research findings on the changing expectations on HR leadership, download the latest corporate executive survey results published by Harris Poll and Visier here.