From Healthcare Worker Engagement to Patient Satisfaction

Your Six-Step Guide to Building a Service-Value Chain

In the US, hospitals no longer have access to an open checkbook. If patients are not satisfied, healthcare organizations earn less money. Meaningful employee engagement — a key driver of healthcare quality — is now critical issue. Short of putting a chocolate on patient beds every night, what’s a hospital to do? The clear answer is to boost patient satisfaction through evidence-based HR programs.

With evidence-based HR, healthcare organizations can make better workforce decisions, boosting patient satisfaction. 

In this paper:
  • Discover the healthcare service-value chain
  • Learn how to move towards meaningful healthcare worker engagement
  • Understand how to connect healthcare metrics to business outcomes